Operator: Adrologic Pvt Ltd, 30/160, Sector 3, Pratap Nagar, Sanganer, Jaipur 302033, Rajasthan, India (CIN U62011RJ2023PTC088227)
1. Who operates this service
CRAIVIS is operated by Adrologic Pvt Ltd, a company registered in India.
| Item | Detail |
|---|---|
| Legal name | Adrologic Pvt Ltd |
| Registered office | 30/160, Sector 3, Pratap Nagar, Sanganer, Jaipur 302033, Rajasthan, India |
| CIN | U62011RJ2023PTC088227 |
| Website | craivis.com |
| Telephone | +91 77338 80404 |
Adrologic Pvt Ltd is the only party to any agreement you make with us, and the seller named on every invoice.
2. Which address to write to
| What you need | Write to | We reply |
|---|---|---|
| Support: your account, brands, channels, posts, scheduling, the apps | contact@adrologic.com | We aim to reply within 1 business day |
| Billing and refunds: invoices, GST, payment failures, a refund under the Refund Policy | contact@adrologic.com | We confirm a refund request within 1 business day; a discretionary decision takes up to 5 business days |
| Privacy and your data: seeing, correcting, exporting or deleting your personal data, or withdrawing consent | contact@adrologic.com | We acknowledge within 2 business days and answer within 30 days |
| Complaints, legal notices, takedown requests, trade mark and copyright | contact@adrologic.com | We acknowledge within 2 business days and resolve within 30 days |
| Security: a vulnerability or a suspected breach | contact@adrologic.com | Treated as an incident from the moment we receive it |
We answer in English and Hindi. We do not take support requests by social media message, and we never ask you for a password or a platform token by any channel.
3. Grievance Officer
Under India's Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the officer below receives complaints about your personal data and about content we published.
Grievance Officer: Yash Khandelwal, Adrologic Pvt Ltd, 30/160, Sector 3, Pratap Nagar, Sanganer, Jaipur 302033, Rajasthan, India · e-mail contact@adrologic.com.
We acknowledge a complaint within 2 business days and resolve it within 30 days. If you are not satisfied with the answer, you may complain to the Data Protection Board of India, or, where the GDPR applies to you, to your own supervisory authority.
4. Reporting content we published
Anyone may report a post we published for a customer, whether or not they are a customer themselves. Send the link to the post, what is wrong with it and how to reach you, to contact@adrologic.com. Our target is to act within 2 hours of a valid report, and we meet the shorter statutory limits where India's rules set them. The steps, and what "acting" means for each platform, are on the AI Transparency page.
5. Deleting your data
You can delete a channel, a brand, your account or your whole organisation yourself, in the product, without writing to us. The Data Deletion page explains what each one removes and how long erasure takes. If you cannot reach your account, write to contact@adrologic.com.
6. The other legal pages
The Terms of Service, Privacy Policy, Refund Policy, AI Transparency page and Data Deletion page are published alongside this one under craivis.com/legal/. Each says when it took effect and which version you are reading.
7. Changes
We will post changes to this page with a new version and date.